Frequently asked questions

Have a question about Siilo? You can probably find the answer here! Feel free to reach out to us via info@​siilo.​com if you’re not finding what you need. Don’t be shy 🙋🙋‍♂️ Thank you!


Siilo is the secure messenger for healthcare. Medical professionals and teams can communicate and share information in a secure, encrypted environment. It is our mission is to connect you with your peers to discuss challenging cases together, share the latest news and views and stay on the ball when a patient requires that extra attention during your busy work schedule.

Siilo is compatible with the majority of devices, OS and browser versions. The mobile app supports iOS version 13.0 or Android 7.0 (Nougat) and higher. Unfortunately, Android Go is not currently supported.

Siilo Web can be used on Chrome, Safari, Edge, Firefox and Opera. Siilo Web can also be run on Internet Explorer 11 and above, but we no longer support it and recommend you to switch to another browser for a better and safer experience.

You can use Siilo for directly contacting colleagues without traditional details like phone numbers. Most members take advantage of features like our Siilo Medical Directory for medical crowd sourcing, i.e. asking a group of trusted peers for advice on challenging cases. Siilo can also be treated as a portfolio tool, where you can create and share cases for educational purposes.

Siilo is Finnish for silo’. Silos are vertical structures that carry one-of-a-kind material, e.g. grain. Figuratively speaking, silos are groups of people from one department, profession or background. In (healthcare) management, the word silo’ is oftentimes used negatively to describe a group of people who do not share information with others. In medicine, silos are both a curse (silos prevent collaboration) and a blessing (sensitive information does not flow freely). 

Siilo contains two i’s — referring to our mission to strike the perfect balance between collaboration and information security in healthcare.

No, it’s not! We believe our platform has value for every professional who has a role to play in healthcare. However, we do make a distinction between professionals with a medical registration number and the professionals without one during our verification process. A professional who has verified their medical registration number with Siilo is identified by a blue shield on their profile, while a professional without a medical registration number who has verified their identity with Siilo is identified by a green check on their profile.

Identity verification is typically the right level of verification for administrative roles and healthcare professionals who play a critical role in patient care, but don’t have a medical registration number.

Medical verification is the right level of verification for all medical professionals who are registered with a government.

Using Siilo

The Backup & Recovery process is designed to keep your Siilo chats secure and confidential.

If you’re reinstalling Siilo on a new phone or have forgotten your PIN code, you’ll need to have your Backup & Restore code downloaded or printed to restore your full chat history. To protect your data, you will not be able to retrieve your Backup & Recovery Code after the fact, and all conversations will be lost. 

The Backup & Restore code is a strong password uniquely generated for you. To ensure you have it when you need it download it today by following these simple steps. 

  1. Login to Siilo Web through your computer or tablet 
  2. Scan the QR code with the QR scanner found in the Quick Launch menu in your Siilo mobile app.
  3. Select Settings in the menu on the left side of your screen.
  4. Select Backup & Restore’ and download the PDF provided.
    NOTE: Downloading a new code automatically invalidates the previous one. Make sure you keep track of your most up-to-date download.
  5. Save the PDF on your computer.
  6. When you reinstall Siilo on your new device, scan the QR code provided in the Backup & Restore PDF, and your chat history will be recovered in its entirety.

When you tap the Quick Launch plus button in the bottom right corner of your screen, you can select the New Chat’ option from the list. Choose from every person that is automatically added to Siilo when you sync the app with your phone’s contacts list. If the person you’re searching for is not there, you can go to the Spaces’ tab and browse the Siilo Medical Directory until you find the expert you’re looking for.

Tap the Quick Launch plus button in the bottom right corner of your screen. From there, you can select New Group Chat’, select the people you want to add from your contacts list, and create your group! Make sure to come up with a good name, picture and description so that people know what they’re getting into when you invite them.


Pictures and videos will be stored encrypted within the app on your phone in the Siilo Media section. It is not possible to access these files outside of the Siilo app, so you don’t need to worry about degloving images getting mixed up with Grandma’s 90th birthday pics!

You can blur faces, special tattoos and names or birth dates with tools within the app. After opening or snapping an image, you can select the Edit’ icon. With the blur tool, you can obscure parts of an image, and with the arrow tool, you can place a red arrow to indicate something important in the photo. Don’t worry about messing up. There’s an Undo’ function to clean up the mess — if only that existed irl!

Security and privacy

The PIN code is to block unwarranted trespassers when your phone is unlocked. When one enters the code incorrectly 3 times, the app will be blocked for 3 minutes. 3 more incorrect PIN entries will get the app blocked for 15 minutes. You can always enter the app directly during these blockages with your fingerprint, but do your best to remember the PIN code you created.

We want our high-level encryption to be the stealthiest encryption ever. Encryption happens all the time: when you send a message, when you open a new message, when you take a photo, you open the app… basically, if you’re using Siilo, your actions are encrypted! 

We always let you know if there’s any uncertainty, though. For example, if you send a message to a colleague who has recently gotten a new phone, they need to be verified by Siilo again before they can receive messages. That means your messages won’t get to them and vice-versa.

Siilo Web

Siilo Web is accessible on Google Chrome, Firefox, and Safari. We recommend using Google Chrome, if possible. Internet Explorer is not supported at this time.

There are two ways you can access Siilo Web on your computer.

  1. Visit siilo​.com and click on the Siilo Web’ button in the top right corner of the home page
  2. Visit web​.siilo​.com

Once you navigate to the Siilo Web lock screen, you will be presented with a QR code. Scan this code by selecting the Scan QR Code option from the Quick Launch menu in the Siilo mobile app and you will be automatically logged into your Siilo account.

Once you have logged into your Siilo Web account, navigate to the conversation or tile that you would like to share a photo or file in. Once here, click on the + symbol to the left of the chat bar at the bottom of the screen and select Send from Computer’. Select the required photo(s) or file(s) and click open’. If you need to send more than one file or photo, click the plus at the bottom of the screen to add more. Once you have chosen the required docs, click send. You can upload a maximum of three photos or files at once.

For information about the benefits and features of Siilo Web, you can follow this link to learn more about the browser version of Siilo, and its unique features.