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Frequently asked questions

Have a question about Siilo? You can probably find the answer here! Feel free to reach out to us via info@​siilo.​com if you’re not finding what you need. Don’t be shy 🙋🙋‍♂️ Thank you!

General

Siilo is the secure messenger for healthcare. Medical professionals and teams can communicate and share information in a secure, encrypted environment. It is our mission is to connect you with your peers to discuss challenging cases together, share the latest news and views and stay on the ball when a patient requires that extra attention during your busy work schedule.

Siilo is compatible with the majority of devices, OS and browser versions. The mobile app supports iOS version 11.0 or Android 5.0 (Lollipop) and higher. Unfortunately Android Go is not currently supported.

Siilo Web can be used on Chrome, Safari, Edge, Firefox and Opera. Siilo Web can also be run on Internet Explorer 11 and above, but we no longer support it and recommend you to switch to another browser for a better and safer experience.

You can use Siilo for directly contacting colleagues without traditional details like phone numbers. Most members take advantage of features like our Siilo Medical Directory for medical crowd sourcing, i.e. asking a group of trusted peers for advice on challenging cases. Siilo can also be treated as a portfolio tool, where you can create and share cases for educational purposes.

Siilo is Finnish for silo’. Silos are vertical structures that carry one-of-a-kind material, e.g. grain. Figuratively speaking, silos are groups of people from one department, profession or background. In (healthcare) management, the word silo’ is oftentimes used negatively to describe a group of people who do not share information with others. In medicine, silos are both a curse (silos prevent collaboration) and a blessing (sensitive information does not flow freely). 

Siilo contains two i’s — referring to our mission to strike the perfect balance between collaboration and information security in healthcare. In addition, Siilo is our acronym for Secure Internet Information Liaison Or something like that.

Using Siilo

Gaining access to your data isn’t a one-step process. You always need two devices to unlock information stored on Siilo.

The first factor that we check is your phone, which provides you with a proof code via SMS when logging in to a new device. The second factor is a Backup & Restore code, something only you will know.

The Backup & Restore code is a strong password that we generate for you. You can download it from Siilo Web through your laptop or tablet. This process allows for your authentication factors to be kept safely on different devices.

When you tap the Quick Launch plus button in the bottom right corner of your screen, you can select the New Chat’ option from the list. Choose from every person that is automatically added to Siilo when you sync the app with your phone’s contacts list. If the person you’re searching for is not there, you can go to the Spaces’ tab and browse the Siilo Medical Directory until you find the expert you’re looking for.

Tap the Quick Launch plus button in the bottom right corner of your screen. From there, you can select New Group Chat’, select the people you want to add from your contacts list, and create your group! Make sure to come up with a good name, picture and description so that people know what they’re getting into when you invite them.

Media

Pictures and videos will be stored encrypted within the app on your phone in the Photos and Files section. It is not possible to access these files outside of the Siilo app, so you don’t need to worry about degloving images getting mixed up with Grandma’s 90th birthday pics!

You can blur faces, special tattoos and names or birth dates with tools within the app. After opening or snapping an image, you can select the Edit’ icon. With the blur tool, you can obscure parts of an image, and with the arrow tool, you can place a red arrow to indicate something important in the photo. Don’t worry about messing up. There’s an Undo’ function to clean up the mess — if only that existed irl!

Security and privacy

The PIN code is to block unwarranted trespassers when your phone is unlocked. When one enters the code incorrectly 3 times, the app will be blocked for 3 minutes. 3 more incorrect PIN entries will get the app blocked for 15 minutes. You can always enter the app directly during these blockages with your fingerprint, but do your best to remember the PIN code you created.

We want our high-level encryption to be the stealthiest encryption ever. Encryption happens all the time: when you send a message, when you open a new message, when you take a photo, you open the app… basically, if you’re using Siilo, your actions are encrypted! 

We always let you know if there’s any uncertainty, though. For example, if you send a message to a colleague who has recently gotten a new phone, they need to be verified by Siilo again before they can receive messages. That means your messages won’t get to them and vice-versa.