Information on cookies and similar tracking technologies
Doctolib uses cookies and similar tracking technologies for different purposes, including to enable and facilitate your usage and to perform usage statistics. This Policy explains how and why Doctolib uses these technologies and the choices available to you.
It complements the Privacy Policy and is applicable to the Doctolib Siilo App (“Doctolib Platform”).
Doctolib reserves the right to update this Policy and will communicate any updates through the Doctolib Platform.
You can modify your choice of cookies and similar tracking technologies, accept or reject them at any time by clicking on “Privacy Settings” within the Doctolib Platform.
What is a cookie and its purpose?
Cookies and similar tracking technologies refer to all tracking tools used by Doctolib to store or access personal and non-personal data on or from your device when you use the Doctolib Platform. For simplicity, in this Policy, we always refer to these tools as “Cookies.“
Cookies are used to store or access information on or from your device for various purposes. Depending on the purpose of the Cookies, your consent may be required.
You can access information about the Cookies we use, configure your Cookies, accept or reject them at any time by clicking on “Privacy Settings” within the Doctolib Platform.
You can indicate your preferences for the Doctolib Platform either globally or by specific purpose.
The Cookies placed on the Doctolib Platform serve the following purposes:
Essential Cookies
Doctolib uses Cookies that are strictly necessary for the functioning and proper administration of the Doctolib Platform, the provision of services requested by the user, the protection of the Doctolib Platform against cyberattacks, and the retention of your consent preferences.
These Cookies are indispensable for using the Doctolib Platform. Deleting them may result in difficulties or an inability to use the Doctolib Platform.]
Name of the Cookie: Registration (Doctolib)
- Detailed description of the purpose: This Cookie is used to keep track of the user’s progress in the registration flow, allow continuation of the flow at a later moment and to secure the Doctolib Platform.
- Retention period: Until registration flow is completed
Name of the Cookie: Account id and keys (Doctolib)
- Detailed description of the purpose: This Cookie is used to identify and authenticate the user. The keys are used to end-to-end encrypt the messages exchanged by the users on the Doctolib Platform.
- Retention period: Until the user uninstalls the application
Name of the Cookie: Persistent settings (Doctolib)
- Detailed description of the purpose: This Cookie is used to store information regarding the user’s preferences (e.g. conversations storage, Cookie preferences).
- Retention period: Until the user uninstalls the application.
Name of the Cookie: Notification & contact list permissions (Doctolib)
- Detailed description of the purpose: This Cookie is used to store information regarding the user’s preferences on push notifications and contact list building.
- Retention period: Until the user uninstalls the application
Name of the Cookie: Encrypted pincode (Doctolib)
- Detailed description of the purpose: This Cookie is used to validate the user’s access to the Doctolib Platform.
- Retention period: Until the user uninstalls the application
Audience measurement Cookies
Doctolib uses analytical Cookies to track the number of visits, user/visitor activity on the Doctolib Platform, and for analysis and statistical purposes.
These Cookies are used for the purposes outlined below when the user/visitor accepts the Analytical Cookies purpose.
You can control their use by clicking on “Privacy Settings” within the Doctolib Platform.
Name of the cookie: Crash reporting
- Detailed description of the purpose: This Cookie tracks crashes in the Doctolib Platform and helps improve its performance (debugging).
- Retention period: Data collected: 90 days
Name of the cookie: Product Analytics (Doctolib)
- Detailed description of the purpose: This Cookie tracks the visits on the Doctolib Platform and helps ensure its stability, security, and efficiency as well as optimizing the user experience.
- Retention period: Data collected: 36 months
Ads measurement Cookies
Doctolib uses Cookies to measure the audience and analyse the effectiveness of its advertising campaigns on third-party sites.
These Cookies are used for the purposes outlined below when the user/visitor accepts the Ads measurement Cookies purpose.
You can control their use by clicking on “Privacy Settings” within the Doctolib Platform.
Name of the cookie: Advertising Campaign Measurement
- Detailed description of the purpose: This Cookie allows linking certain actions of the user on the Doctolib Platform (including, installs and in-app events) to a Doctolib advertising campaign on a third-party site to measure the performance of these campaigns.
- Retention period: Data retention: 13 months.
Sharing Your Device Use with Others
If your device is used by more than one person, we cannot be certain that the services provided to your device are consistent with your use of that device and not with the use of another user of that device.
The sharing with other people of the use of your terminal and the configuration of the parameters with regard to the Cookies, are of your free choice and solely your responsibility.
How do I disable Cookies?
You can click on “Privacy Settings” within the Doctolib Platform to indicate your Cookie preferences.
Contact
If you have any questions or complaints regarding Doctolib’s compliance with this Policy, or if you would like to provide recommendations or feedback to improve the quality of this Policy, you can contact Doctolib in writing at the following address: Doctolib B.V., Privacy Department, Keizergracht 585, 1017 DR Amsterdam, Netherlands or privacy@siilo.com
Date: April 2025