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SIILO SECURITY STANDARDS

Prioritising patient data security at Mater Private

With the increasing prevalence of commercial messengers in clinical settings, it’s more important than ever to keep patient data safe when communicating. Learn more about how Siilo can help. 

Mandatory Passcode

When installing Siilo, users are required to create a 5‑digit PIN code. This is an extra layer of protection for information exchanged within Siilo. After creating a PIN code, fingerprint or facial recognition can also be activated to access the app.

End-to-end Encryption

Data privacy is guaranteed through end-to-end encryption. This means that no third parties are able to access messages, photos, videos, or files that users exchange on Siilo. Video and voice calls made over Siilo are also end-to-end encrypted.

Secure Camera and Siilo Media

The Secure Camera tool allows users to take photos and videos that are immediately and only stored within the app. This ensures that sensitive photos and videos of patient information are not locally stored on devices or in personal services such as Apple iCloud, Google Drive, or Dropbox.

Automatic Message Deletion

Messages sent on Siilo are ephemeral, meaning they will automatically be deleted after 30 days, unless explicitly kept. If your phone is lost or stolen, Siilo’s remote wipe functionality allows you to delete all data still present on the app.

Secure Desktop Collaboration

Users must scan a QR code using the Siilo mobile app to open the in-browser version of Siilo. Additional features, like an automatic privacy screen and a notification censoring option, make Siilo Web a secure method of collaboration on desktop.

Backup & Restore

The Siilo Backup & Restore code is a unique sequence of letters and numbers generated for you upon registration. It allows you to preserve and recover your data in the event of a lost or updated device. Siilo only restores account data once there is a confirmed match between the Backup & Restore code and your account. The code can be downloaded from Siilo Web and kept in a secure place for safe keeping.

Meeting the highest standard in healthcare

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